Ordering information and Guarantee

ORDERING MINIMUMS: The minimum plant order for three inch pots is six plants and 19.50. All six plants do not have to be the same and, after 6, you may order any number. Plants do NOT have to be ordered in groups of six. The minimum order for plug trays is one tray. Items not in stock are not considered part of the six plant minimum. There is no minimum on books and gardening supplies.

AVAILABILITY: Checking the weekly updated plant availability list will ensure that your order is sent as soon as possible. If you are ordering in the winter for spring delivery, it is not necessary to consult the availability list. Plug trays are sold only from availability and are not back ordered or pre-ordered. They must be ordered by phone or FAX with a credit card. We do not take orders for plug trays by mail.

PROCESSING: Once your order has been placed, you will receive an immediate copy in your inbox. Save this receipt! It will have an order id #. It is necessary to use this number on all correspondence and when calling. We cannot look your order up if you do not have an order id#. If you do not receive an automatic receipt, either your email address has been typed incorrectly, your spam filter caught it, or the order did not go through. It is necessary for your email to be correct so that we may inform you of your ship date and send you your tracking number when your package leaves. If you have spam filters on your email, it will be necessary to add orders@mountainvalleygrowers.com. If you have a back order pending and your email address changes, please let us know, so we may inform you of any problems or changes that may arise concerning your order. We usually contact all customers within 48 hours during the work week to let them know when their order will ship. If you have not heard from us, it is probably because your email is not working properly. Because of the difficulty in getting in touch, we do not call customers about their orders. You are welcome to call us Monday through Thursday, 9 to 4 PST at 559 338 2775.

SHIPPING: Plant delivery is by UPS Ground service to 10 western states AZ, CA, CO, ID, MT, NV, OR, UT, WA and WY. Except for California, these states may also choose 2 day service at the time of check out. California orders usually arrive within two days after they are shipped by ground. All other continental US destinations must travel UPS 2 Day. Most of Alaska and Hawaii travel by UPS 2 day, however, some parts of Hawaii and Alaska can only travel overnight. Plants are shipped on Monday, Tuesday or Wednesday only. Please allow two to three working days to process your order in addition to the delivery time.

It is necessary to use your physical street address; UPS does not deliver to a P.O. Box. If the package is to be delivered to an apartment, UPS may automatically require a signature. Please make sure to take this into consideration when you decide where to have your order delivered. Orders are shipped on an ASAP basis, usually the week after we receive your order. High volume or adverse weather conditions may delay your order. Early spring orders to cold winter areas will receive an email order acknowledgment indicating the expected spring ship date. We do not ship to areas that are freezing or on a route that has freezing temperatures. You may choose to waive your guarantee and receive plants prior to the time we would normally start shipping in spring. If you would like us to ship your plants on a specific date, indicate that date on the Order Form in the Comments Box. This is also where you may state you wish to waive your warranty.
Please make sure to double check your address. We are charged $10.00 if even one digit in your address is incorrect and we reserve the right to charge your card for this fee.

GUARANTEE: For plants--You have 14 days from the date of arrival of your plants to notify us of any problems caused in shipping. We will either send replacements or a refund, depending on the circumstances of the problem. Plants are not returnable.

Your guarantee does not cover your plant shipment if you are not home when the carrier makes the first attempt to deliver your package. Riding back and forth in the delivery vehicle or spending the weekend in the warehouse because you are not at home when the carrier arrived is not covered. We are more than willing to work with you on arrival dates and can ship the package to any address you choose.

Also, not covered are packages with incorrect or incomplete addresses. Your shipping label is created from the address you enter on your shopping cart order form. If the carrier is unable to deliver your package and it is returned to us, the plants will be dead and we will not refund your money or send new plants.

For other items---Books are non returnable. All other gardening supplies may be returned only if in original unopened packaging. Shipping is not refunded for these items. Should your product have a manufacturer's default, you will need to contact us for a return merchandise authorization (RMA) number.

CANCELLATIONS AND CHANGES: Cancellations and changes can be made up to the week before your order is due to be shipped. If you wish to cancel an order, email us at customerservice@mountainvalleygrowers.com or call us at 559 338 2775.