Are all of your plants organic?
Yes! Every plant we sell is certified
organic by the USDA. Our promise is all organic all the time!
I put plant tags and a sprayer in my
shopping cart and now I don't see them. I only see my plants. Where are my
Because plants are fragile, they require their own shipping container. To
accurately calculate shipping costs for both plants and supplies, and to
protect your plants, our website has three separate shopping carts. You can check either cart by clicking on the
check cart hyperlink in the top right hand corner of any page.
Each cart requires its own account if you wish to view your account information, just as if you
were at two separate companies.
Why do I not see the items in my cart
when I go back to it?
This most often happens when folks use
their back button to check their cart instead of the view cart buttons. You
are essentially going back to when there was nothing in your cart.
Is your nursery open to the public?
As much as we love our customers, our nursery is not open to the public. Our nursery is really a propagation facility and does not resemble the normal nursery, no little red wagons, not even a cash register!
Do I have to buy all six of the same plant?
Absolutely not! Mix them up or order all the same thing. You choose what you want.
Do you sell seeds?
No, we only sell living rooted and potted plants.
Do you sell dried or cut herbs?
No, we only sell live herb plants, live vegetable plants and live ornamental
Can I change my order after I place it online?
We are more than happy to make changes to your order. However, we do have time limits. Please
inform of us of your changes by the Wednesday BEFORE your order is scheduled to leave. No changes can be made after this time.
What is the guarantee for my plants?
Our guarantee is a shipping guarantee. Your plants should be
healthy and ready to grow when you get them. If you have any problems that
occurred during shipping, you have 7 days from the date of the arrival of your plants to notify us of any problems.
Please note that we are not responsible for shipments lost or damaged because of
Terrorism or Acts of God (such as sudden flash floods or
tornadoes) or delay caused by the inspection of the box by the USDA.
Since we have customers in all 50 states, we do not guarantee that you will be
successful with your choices. If there is a problem with your shipment, please
email us at
firstname.lastname@example.org and include a photo and a brief
description of your issue. We will either send replacements or issue a refund, depending on the
circumstances of the problem. Amounts $5.00 and under are issued as a store
I need to cancel my order. Is this a
Not at all, cancellations can be made up to the week before your order
is due to be shipped.
Can I return my book?
We are sorry but books are non returnable. All other gardening
supplies may be returned only if in original unopened packaging. Shipping
is not refunded for these items. Should your product have a manufacturer's
default, you will need to contact us for a return number.
How big are the plants?
Our pots are 2 3/4 inches by 2 3/4 inches.
For some reason, the nursery trade calls these three- inch pots?
The height of our box is 8 inches and, since the plants travel sitting straight
up in the box, the total height of pot and plant is never more than that.
How do I order plug trays?
Plug Trays are ordered through our division
I was wondering, if I were to order herbs now, when would you ship them? I would prefer a future date, if that is possible?
We call this a back order and are more than happy to ship when it is
convenient for you as long as we know the plants will still be in good condition. Enter your requested ship date in the comment box on
the order form.
What comes with my plants?
Your box will have our Success with Herbs pamphlet which contains basic
unpacking and care information. There will also be a catalog in the box. If you have ordered a
Specialty Herb Garden, there will also be a separate set of instructions specific to that garden.
I am interested in the 36 Pack Assortments,
can you tell me what plants come with them?
Assortments will have different plants at different times of year.
Our trained staff picks plants that are at their peak at the time of your order.
If you have a request, please feel free to let us know in the comment box
of the online order form. We do our best to honor your wishes, but cannot
guarantee you will get what you have requested. By looking at the availability list for the week you order,
you may get an idea of what is coming.
Can you send plants to South America?
No, unfortunately agricultural restrictions across
borders make delays that are deadly to live plants. We ship to all 50 United States.
Do you sell wholesale?
We do wholesale our three-inch pots to those who hold a state nursery
license or other stat license issued by the USDA to resell plants in
your area. We also sell wholesale to non-profit organizations.
Please phone us at 559-338-2775 for more details.
We do NOT sell plug trays
on a wholesale level. All those whishing to order plug trays may do so at
I ordered on a Friday. When will my plants arrive ?
Shipping live plants is a little different than shipping toasters.
Live plants can be randomly inspected by the USDA and this may or may
not delay the box one day. Also, UPS does not count the day the plants
leave therefore, a 2 day package that leaves
on Monday arrives on Wednesday. So our shipping schedule usually runs
about like this: Local (those orders that are in California) live plant packages
on Monday, Tuesday or Wednesday. 2 Day packages may leave on a Monday or
Tuesday. And, long distance ground packages (like to Washington or
Wyoming) leave only a Monday.
Because the nursery is very rural, we do not offer overnight delivery
Shipping of gardening supplies usually
occurs within 2 business days of placing your order.
It is freezing here. Can I still get
my plants shipped right away?
No, we don't send plants into areas that are experiencing freezing
weather. But, we are happy to back order them for the appropriate time in
spring. Or, you may choose to waive your warranty and have plants sent at
anytime. This applies to heat as well as cold. Just type "Waive
Warranty" in the comment box on your order form. When you waive
your warranty this means the only thing we guarantee is that the plants
you receive are the plants you ordered.
Still didn't find the
answer to your question?
Check out our FAQ page on ordering.